MY MAA MARKETS LTD

MY MAA MARKETS LTD, with Company Registration Number C210278, is registered at Premier Business Center, 10th Floor, Sterling Tower, 14 Poudriere St, Port Louis, Mauritius, and operates a representative office at 2F-A-04 Empire Heights Tower A, Business Bay, Dubai, United Arab Emirates.

Privacy Protection

MY MAA MARKETS LTD is deeply committed to safeguarding the privacy and confidentiality of all users who access our website(s) or utilize our services. We take all reasonable steps to protect the personal information of our clients and website visitors, adhering to applicable data protection laws and regulations.

To ensure the highest standards of data privacy and security, we have trained our staff to understand the importance of protecting and respecting your personal information. Additionally, we have appointed a Data Protection Officer to oversee and ensure that the Company manages and processes your personal information in compliance with applicable data protection laws and this Privacy Policy.

The personal information you provide when registering as a user of our website(s) or services is classified as registered information and is safeguarded through multiple security measures. You can securely access your registered information by logging into your account on our platform.

It is your responsibility to keep your account credentials, especially your password, confidential and not share them with anyone. While your registered information is securely stored with us and is accessible only to authorized personnel, it is important to note that data transmission over the internet may not always be entirely secure. However, MY MAA MARKETS LTD has implemented significant precautions to ensure that your personal data is protected against unauthorized access or disclosure.

PERSONAL INFORMATION WE COLLECT

To open an account or utilize any of the services offered by MY MAA MARKETS LTD, you are required to complete and submit an application form with the necessary information. By completing this form, you consent to provide personal information that enables the Company to evaluate your application and comply with relevant laws and regulations. Additionally, the information provided may be used by the Company to inform you about our products and services.

The types of personal information we may collect include:

• Full name
• Residential address
• Contact details (e.g., telephone number, email address)
• Date of birth, place of birth, gender, and citizenship
• Financial details, including income, wealth, source of funds, assets, liabilities, bank account information, trading statements, and financial statements
• Trading account details, including balances, trading activity, inquiries, and responses
• Employment and professional information
• Authentication data, such as a signature
• Location data
• Trading knowledge and experience, including performance
• Verification information, such as identification documents (e.g., passport, driver’s license) and other details required to confirm your identity (e.g., identification numbers, tax registration numbers, and background checks from public records or third-party entities)
• Other identifiable information necessary for providing our services to you, including details about your trading experience.

We may collect this information in various ways, including:

1. Through your use of our services and platforms (websites, applications, and trading systems)
2. Account opening and demo account registration forms
3. Customer service interactions
4. Information provided by third parties, such as payment service providers and publicly available sources

Additionally, we may maintain records of your trading behaviour, including:

• Products traded, along with their performance
• Historical data, such as past trades and investments, including the amounts invested
• Preferences for specific types of products or services

If you choose not to provide certain required information, we may be unable to fulfil your request for a specific product or service.

We may also record communications with you (including electronic, telephone, in-person, or other interactions) related to our services and business relationship. These recordings will be the property of MY MAA MARKETS LTD and may serve as evidence of communications. Such recordings may occur without the use of a warning tone or additional notification.

Processing of Your Personal Information

We may process your personal data based on the following grounds and for the following purposes:

1. PERFORMANCE OF A CONTRACT: We process personal data to provide our services and products and to deliver information about them, as part of the contractual relationship we establish with our clients. This includes fulfilling our contractual obligations and completing client onboarding and acceptance procedures.
To achieve this, we must verify your identity to accept you as a client. We use your personal data to effectively manage your trading account with us, which may involve engaging third parties to conduct credit or identity checks on our behalf. This processing is essential for ensuring compliance with legal and regulatory requirements, such as ‘Know Your Customer’ (KYC) and customer due diligence (CDD) obligations. These processes help us verify your identity and maintain the integrity of our services.

2. COMPLIANCE WITH A LEGAL OBLIGATION: MY MAA MARKETS LTD is subject to various legal obligations and statutory requirements under applicable laws, including but not limited to anti-money laundering (AML) laws, financial services regulations, corporation laws, privacy laws, and tax laws. Additionally, we must comply with the directives of supervisory authorities that govern our operations. To meet these obligations, we may process your personal data for activities such as:

• Performing credit checks
• Conducting identity verification
• Processing payments
• Complying with court orders
• Meeting tax reporting or other regulatory requirements
• Implementing anti-money laundering controls

These legal obligations are enforced at various stages of our relationship, including client onboarding and acceptance, payment processing, and conducting systemic checks as part of our risk management procedures.

3. FOR THE PURPOSES OF SAFEGUARDING LEGITIMATE INTERESTS: We process personal data to safeguard the legitimate interests pursued by MY MAA MARKETS LTD or third parties. A legitimate interest arises when we have a valid business or commercial reason to use your personal information. Examples of such processing activities include:

• Initiating legal claims and preparing our defence in litigation or dispute resolution procedures
• Implementing risk management measures
• Developing and improving our business operations, products, and services
• Ensuring IT and system security, which includes measures to prevent potential crimes, ensure asset protection, and enforce admittance controls and anti-trespassing policies
• Sharing your personal data within MY MAA MARKETS LTD to update or verify information in compliance with applicable anti-money laundering (AML) frameworks

These activities are undertaken with careful consideration to ensure your data is processed securely and only when necessary for legitimate business purposes.

4. YOU HAVE PROVIDED YOUR CONSENT: The storage and use of your personal data by MY MAA MARKETS LTD may also be based on your explicit consent, except where other legal grounds apply as described in this Privacy Policy. Your consent enables us to process your personal data for specific purposes agreed upon by you.
You have the right to revoke your consent at any time. However, please note that any processing of your personal data that occurred before the receipt of your revocation will remain lawful and unaffected by the withdrawal of consent.

5. TO PROVIDE YOU WITH PRODUCTS AND SERVICES, OR INFORMATION ABOUT OUR PRODUCTS AND SERVICES, AND TO REVIEW YOUR ONGOING NEEDS: Once you successfully open a trading account with MY MAA MARKETS LTD or subscribe to updates from us, we may need to use your personal information to deliver our services and fulfill our obligations to you.
Additionally, it is in our legitimate interest to ensure that we are offering you the best possible products and services. To achieve this, we may periodically review your needs based on our assessment of your personal information. This helps us align our offerings with your requirements and ensure you benefit from the most suitable products and services available through our platform.

6. TO INVESTIGATE OR SETTLE ENQUIRIES OR DISPUTES: We may use the personal information collected from you to investigate issues or resolve disputes that arise between you and MY MAA MARKETS LTD. It is in our legitimate interest to ensure that all enquiries and disputes are addressed and resolved promptly and efficiently, maintaining a transparent and trustworthy relationship with our clients.

7. TO COMPLY WITH APPLICABLE LAWS, COURT ORDERS, OTHER JUDICIAL PROCESS, OR THE REQUIREMENTS OF ANY APPLICABLE REGULATORY AUTHORITIES: We may process your personal information to comply with applicable laws, regulations, court orders, or other judicial processes, as well as to fulfill the requirements of relevant regulatory authorities. This processing is necessary not only to meet our legal obligations but also because it is in our legitimate interest to ensure full compliance with all applicable legal and regulatory frameworks.

8. DATA ANALYSIS: Our webpages and emails may include web beacons, pixel tags, or similar data analysis tools that enable us to track the receipt of communications and count the number of users who visit our webpages or interact with our correspondence.
We may also aggregate your personal information, such as trading history, with data from other clients on an anonymous basis to analyze trends and improve our offerings. If your personal information is not anonymized, it is in our legitimate interest to evaluate this data continuously to ensure that the products and services we provide remain relevant and valuable to the market.

9. MARKETING PURPOSES: We may use your personal information to send you marketing communications through email, phone, SMS, or other channels (such as social media) to keep you informed about our latest products and services. These communications are designed to ensure you are aware of opportunities and updates relevant to your trading activities.
Please note that MY MAA MARKETS LTD will not disclose your personal information to external parties in a way that allows them to market directly to you.
If you wish to opt-out of receiving marketing communications from us at any time, you can follow the instructions provided in the communication or contact us directly.

10. INTERNAL BUSINESS PURPOSES AND RECORD KEEPING: We may use your personal information for internal business processes, research, and record-keeping purposes. This processing aligns with our legitimate interests and is essential for complying with our legal obligations.
This may include maintaining records of any communications we have with you regarding the products and services we provide. Additionally, we keep records to ensure that you fulfill your contractual obligations under the agreement governing our relationship with you.
By maintaining these records, we aim to enhance operational efficiency, meet regulatory requirements, and provide better service to our clients.

11. LEGAL NOTIFICATIONS: In certain situations, the law requires us to notify you of changes related to our products, services, or applicable legal and regulatory requirements. This may include informing you about updates to the terms and conditions or features of the products and services we provide.
To send you these legal notifications, we must process your personal information. Please note that you will continue to receive such important notifications from us even if you choose to opt-out of receiving direct marketing communications.

12. PHYSICAL SECURITY: If you visit any of MY MAA MARKETS LTD's premises, we may record your image using CCTV systems for security purposes. Additionally, we may collect your details to maintain a record of individuals who have accessed our premises on a given day.
These measures are taken in our legitimate interest to ensure a safe and secure working environment for our employees, clients, and visitors, and to protect our assets and property.

Disclosure Of Your Personal Information

MY MAA MARKETS LTD is committed to protecting the confidentiality of our clients’ information and will not disclose it to third parties except in the following cases:

1. When required by applicable laws, regulations, or rules;
2. If there is a legal duty to disclose;
3. When it aligns with our legitimate business interests; or
4. At your request, with your consent, or as outlined in this policy.

The Company will make every effort to ensure disclosures are made on a “need-to-know” basis, except as otherwise required by regulatory authorities. When disclosure occurs, MY MAA MARKETS LTD will inform the recipient about the confidential nature of the information shared.

As part of using your personal data for the purposes outlined in this Privacy Policy, we may disclose your personal information to:

• Any companies related to MY MAA MARKETS LTD, including any ultimate holding companies and their subsidiaries.
• Our associates and service providers, such as administrative, financial, legal, tax, compliance, insurance, and research professionals, contracted to support our business operations.
• Business introducers, with whom we have mutual relationships.
• Credit providers, courts, tribunals, and regulatory authorities, as permitted or required by law.
• Anyone authorized by you.

If we disclose your personal information to business partners, such as payment processors or banks, to fulfil the services you request, these third parties may retain your information to comply with their legal and regulatory obligations.

Furthermore, by using our services, you accept and consent that MY MAA MARKETS LTD may analyse data collected from your visits to our website(s) or through other means, such as surveys, for statistical purposes aimed at improving our business operations.

Transfers Outside of the European Economic Area

MY MAA MARKETS LTD may transfer your personal information outside the European Economic Area (EEA) to affiliated companies and service providers (processors) engaged on our behalf. If such transfers occur, we ensure that they are lawful and that the entities in third countries comply with the European data protection laws, or comparable regulations, and provide appropriate safeguards in accordance with GDPR Article 46

By submitting your personal data, you consent to its processing by MY MAA MARKETS LTD staff operating outside the EEA who assist us in fulfilling your requests, processing your payment details, or providing support services. We take all reasonable steps to ensure that your data is handled securely and in compliance with this Privacy Policy.

These measures include binding contractual obligations for the recipients of your personal data, ensuring it is treated with a high level of security and confidentiality, regardless of location.

Your Collected Information

Tracking systems used on the MY MAA MARKETS LTD website(s) collect personal data to optimize the services provided to clients and potential clients. The website gathers information in the following ways:

DEVICE INFORMATION

By recognizing the device you use to access our website(s), we provide the most appropriate and optimized version of our website for your experience.

LOG INFORMATION

We log certain actions and behaviours on our website(s) to track user activity. This helps us troubleshoot any issues that may arise and improve the website’s functionality.

LOCATION INFORMATION

By using your IP address, we can localize our website content to match your country, enhancing your user experience by presenting relevant information tailored to your location.

COOKIES

Cookies are small text files sent from our website(s) to your browser and stored on your computer’s hard drive. They help us:

• Improve the performance of our website(s) and user experience.
• Track referrers to our website(s).
• Improve advertising campaigns and enable remarketing efforts.

Cookies

Cookies are small pieces of data sent from our website(s) to your browser and stored on your computer’s hard drive when you visit our site(s). These cookies may include a unique identification number. The purpose of collecting this information is to enhance your experience on our website(s) by presenting content tailored to your needs and preferences. Cookies are commonly used across websites on the internet, and you can customize your cookie settings through your browser preferences. However, please note that disabling cookies may restrict access to certain parts of our website(s), such as your account dashboard or other secure areas. To fully benefit from all our online services, we recommend enabling cookie acceptance.

Remarketing Features

We use cookies for remarketing to reconnect with users who have previously visited our website(s) or expressed interest in our products and services. This allows us to display tailored ads over the internet, often with the help of third-party vendors. You may opt out of this specific use of cookies by visiting:
Google Ads Settings

Types of Cookies We Use

• Session ID Cookies: These expire after a set amount of time or when you close your browser window.
• Persistent Cookies: These remain on your hard drive for a longer period and can be manually removed through your browser’s help settings.

For further details about our cookie policy and how our cookies work, please read our Cookies Policy.

How We Obtain Your Consent

If the use of your personal information requires your consent, such consent will be obtained in accordance with the express written terms that govern our business relationship. These terms are outlined in agreements available on our website(s), as amended from time to time, or in any other contract or communication we have entered into with you.

If we rely on your consent as the legal basis for holding and processing your personal information, you have the right to withdraw that consent at any time. To withdraw your consent, please contact us using the details provided in this Privacy Policy.

Storage of Your Personal Information and Retention Period

Your personal information will be stored securely in a combination of computer-based storage systems, paper-based files, and other records. We implement necessary measures to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure.

We will retain your personal information for as long as we maintain a business relationship with you. When we determine that personal information is no longer required for the purposes it was collected, we will either anonymize the data to remove any identifiers or securely destroy the records.

However, in compliance with legal and regulatory obligations, certain personal information may need to be retained for extended periods after the business relationship has ended. For instance:

• Anti-Money Laundering (AML) Requirements: We are required to retain the following for a period of 5 years after our business relationship ends:
  • A copy of the documents used to meet customer due diligence obligations.
  • Supporting evidence and records of transactions and the nature of your relationship with us.

Additionally, personal information recorded through communication channels—whether by telephone, electronically, in person, or otherwise—will be retained in line with local regulatory requirements, which may mandate storage for up to 7 years or longer if necessary for legitimate purposes, such as resolving disputes.

If you opt out of marketing communications, we will retain your information on a suppression list to ensure you do not receive unwanted communications.

In some cases, we may need to retain your data beyond 7 years due to legal, regulatory, or technical reasons. These exceptions will be managed in accordance with applicable privacy and data protection laws.

INFORMATION AND ACCESS

You have the right to request details about the personal information we process and to obtain a copy of this information. Upon receiving your request, we will provide the requested information within thirty (30) days. If you require additional copies of the information, we may charge an administrative fee to cover the associated costs.

RECTIFICATION

We are committed to taking all reasonable steps to ensure that your personal information remains accurate, complete, and up-to-date. If you believe that the personal information we hold about you is inaccurate or incomplete, you have the right to request its rectification.

If we have shared your personal information with third parties, we will, where possible, inform them of the rectification. You can notify us at any time of changes to your personal information by emailing us at support@mymaamarkets.com. We will update your personal information in accordance with your instructions.

To process such requests, we may, in some cases, require supporting documentation as proof of the changes, especially for information that we are obligated to retain for regulatory or legal purposes.

ERASURE

You have the right to request the deletion or removal of your personal information in certain circumstances, such as:

• When the information is no longer necessary for the purposes for which it was collected.
• If you withdraw your consent (where applicable), provided we are not legally obligated to retain the data.

Any such request will be subject to our compliance with retention requirements mandated by applicable laws and regulations. For example, we may need to retain certain data for anti-money laundering, tax, or other regulatory purposes.

Requests for erasure should be made in writing to support@mymaamarkets.com.

Processing Restrictions

You have the right to request that we "block" or suppress the processing of your personal information in certain circumstances, such as:

• If you contest the accuracy of the information we hold about you.
• If you object to the processing of your personal information.

Please note that restricting processing does not prevent us from storing your personal information. We will review and evaluate your request and inform you if we decide not to agree with the restriction, providing the reasons for our decision. If we have disclosed your personal information to third parties, we will notify them of the restriction, where possible.

Objection

You have the right to object to the processing of your personal information, and we will comply with your request in the following circumstances:

• Legitimate Interests: If we are relying on our own or a third party’s legitimate interests to process your personal information, except where we can demonstrate compelling legal grounds for the processing that override your rights and interests.
• Direct Marketing: If we are processing your personal information for direct marketing purposes, you can object, and we will stop processing it for this purpose immediately.
• Research Purposes: If we are processing your personal information for research purposes, unless such processing is reasonably necessary for the performance of a task carried out in the public interest, such as by a regulatory or enforcement agency.

Opt-Out of Submitting Your Personal Information

If you do not wish for MY MAA MARKETS LTD to use your personal information, you may notify us by sending an email to support@mymaamarkets.com. Please note that if you choose to opt-out, we may no longer be able to provide you with the information, services, and/or products you have requested. In such cases, MY MAA MARKETS LTD will not be held liable for any consequences arising from our inability to fulfil your requests.

Legal Disclaimer

MY MAA MARKETS LTD may disclose your personally identifiable information as required by applicable rules and regulations. Such disclosure may also occur if the Company believes it is necessary to protect our rights, comply with legal proceedings, court orders, or other legal processes, or meet the requirements of governmental, intergovernmental, or regulatory bodies.

The Company is not responsible for the misuse or loss of personal information that is beyond our control, including any issues arising from interactions on our website(s) that are not under our direct access or authority.

Additionally, MY MAA MARKETS LTD will not be held liable for the unlawful or unauthorized use of your personal information caused by:

• Misuse or misplacement of your passwords.
• Negligent or malicious actions by you or a person authorized by you (whether or not such authorization is permitted under the terms of our legal relationship).
• Any acts or omissions on your part or by individuals you have authorized.

We advise all users to take necessary precautions to protect their personal information and account credentials.

How to Contact Us

If you have any questions or concerns regarding this Privacy Policy, please feel free to contact us by emailing support@mymaamarkets.com.
We are here to address your inquiries and ensure your privacy-related concerns are resolved promptly.